加拿大进出口外贸遇到转账后收不到货款的问题



加拿大外贸

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客户收到货大概是10月中下旬,然后也没发邮件告诉我他们有收到货;倒是我发邮件问了,采购经理说,Thanks God,收到货了,对大货很满意;然后问道尾款时,他说要跟董事会谈,有消息告诉我;然后,我等~~

一直等到26号左右,我再次提到尾款的事,客户说明天会安排,很感谢我们的付出,很高兴与我们合作;

10月27日也收到了水单,看了水单,我们也终于放下心了,以为世界讲诚信的人还是蛮多的;

这个水单,我们看了,跟前3次付款类似,细款什么的,都没什么疑问,而且水单盖章,贴邮件的。

WTF,过了4,5天了,我问工厂收到钱了没,工厂说没有;我还以为工厂蒙我,我可是很信任这家合作工厂的,因此,我给客户做的发票上面都是用工厂收款账户。

我没有境外美金账户,我的国内账户也可以收外汇,就是慢了点,而且你懂得,国内有限额;

工厂跟我讲了查了账户,没到账,细想工厂不会骗我;因此,于11月02日我发邮件问:

Dear XXX ;

Hope this email finds you well!

We just checked the account , money didn't arrive yet. Can you help to check?

Thanks
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11月02日,客户的财务回复我邮件如下;

Dear V,

I think tomorrow it will be in your accounts since Saturday and Sunday are not considering as working days in banks here.

Let me know when you receive it.

Thanks
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再多等2天才是没有到账

因此,在11月04日,我又发邮件问客户;

Dear D ;

Hi ! We just checked today the transfer still didn't arrive yet. Can you help us to check it what happened?

Thanks so much !
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客户的财务,当天有回复

11月04日。客户回复:

Dear V,

I’ll check with the bank and come back to you.

thanks
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11月05日

再次发邮件问客户;

Hi ! Any news? It has been many days !
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11月05日,半夜没回复

眼看,当天客户没回复我,再发邮件问;

Dear D,

Can you get me posted today ?

Best regard
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11月05日

他们财务有回复了:

Dear V,

I’m sorry for what’s happening but it’s a bank issue, we did the transfer on time but the problem is with pay-bank through and we’re still waiting their feedback, I called them twice today to speed the procedure up.

Tomorrow morning should have an answer.

Best regards
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11月06日,凌晨

睡不着,脑子里老想这事;就又回复了这邮件给客户;

Dear D,

  Thank you for your kind help!
   It is not good for the pay-bank should not have happened because there were more than 3times transfers on the benefit of same receiver,same bank and same account !
  will they find us a nice answer tomorrow morning ? I hope we can fix it before this weekend !

  thanks again !

Beijing ,01:07 AM ,FRI ,6th November 2015
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11月06日,凌晨

凌晨2点多了,客户回复;

Hope so ,

I’m wondering about that as well, why this happened now and many was done before.

We’ll see tomorrow .

Thank you
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11月06日,下午18点多客户没动静

眼看,都下午6点多了,说好今天会回复的;只好再问:

Dear D,

Hopefully this email finds you well !

Any news today ?
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11月06日,下午18点多,客户回复;

Dear V,

I talked to bank since morning ,it was a new policy but it is solved today ,in two days transfer should be in your account.

But I’m waiting bank written justification.

My apologies for not sending you an email since morning but we are much more than overwhelmed .

Regards
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这么解释之后,马上给我邮件复述了一份这样的“银行”辩解;

Hi again,

Just I want to justify reason as the bank informed me just now:

Transfer is returned from the correspondent bank since your bank didn’t accept the transfer and the reason is: originated information of the sender is required.

Waiting your confirmation upon receiving the transfer.

Best regards.


怎么回复客户???

不是很懂她意思

评论
你的客户意思,是说接到你们发货方的通知,先暂停转货款,要确认后再说,所以转账没成功,说来说去把责任原则都推到你自己的原因,这是我的字面理解

评论
那客户她意思是转账还继续,将在两天内汇到我们银行,还是暂停转账了?

评论
楼主做的不是FOB吧?对于这类问题我没遇到过,也不太清楚,不过还是劝楼主不要着急。因为汇款是需要3-5天的时间的,另外可能客人汇款时写错了东西,然后货款会在扣在银行几天也有可能,所以楼主不要太心急,不知道现在怎么样了?

评论
出了一点小问题货款被扣在银行了也说不定,或者银行已经退回给他那边了,我试过如果是放假期间,银行不上班,货款到账也会延迟的

评论

加拿大电商各位,我问下,台湾用信汇到大陆,大概需要几天的时间?急都急死了,等着付钱 评论 一般新台币和人民币不可能从台湾打过来,其实从美国,或者哪个国家打过来24小时,尽管多出一 加拿大电商我们公司老板个人一笔外汇收入15000美金,然后他不知道让老外打到我们公司的帐户里来了,那这笔款怎么入帐呀 ,如果作内销不是要缴税吗?!那不是太冤了,我可不可以当作订金(预收帐款
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