加拿大外贸
拜读了好多好贴，我也来与大家分享一下我与客户之间BARGIAN 价格以及迟交货的邮件。认为还是挺有意思的。特别是在MSN中谈的那一段。不过确实，在MSN中谈价格不是件好事。我想很多人都深有体会。不会闲聊还是可以的，有空多联络联络！[/客户要去我们展会看看。begin from here.....
dear Water,
sorry for my mistake my boss and my collegue will attent Hong kong fair
and not canton fair you will be there ? will you attend Hong kong fair ?
if so pls advice your details
Thanking you in advance
BR
tania
Dear Tania,
Glad to know your boss and colleagues will attend the Hong Kong Fair.
Our showroom: Grand Hyatt Hotel Excecutive 1
Wish to see you all there then.
Thanks and regards,
Water
Dear Tania,
If possible, it would be better let us know the exact time for meeting.
We wish to arrange well the schedule and have a better talk with you all.
Thanks and regards,
Water
Dear Water ,
thanks for your kind e-mail
pls be note that my boss and my collegue will come there to visit the fair and meet many and many our suppliers so they are not sure about the time that they can come to your booth , maybe they will wait for you if you are busy
Dear Water when you suppose the goods will be ready to be dispatched ?
Thanks so much for your kind and precious collaboration
BR
tania
Dear Tania,
1) For your reference, enlcosed the map to our show room. Wish it could help to arrive there easily.
2) For the time to meet each other. Well noted it is tightened for you. But hope you would fix it if convenient to you.
3) For the goods status, it may complete during the Fair in Hong kong. But I will let you know the accurate time then.
Thanks and regards,
Water
Dear Water ,
thanks very much for your kind information you are really very kind
I'll give the map to my collegue and my boss hoping that you will have a good meeting
dear Water when do you suppose that goods will be ready for shipment ? Pls advice I'd appreciate of you
Thanks agian
Tania
催货开始了，同时新的ENQUIRY也来咯。。。
Dear Water,
I'm here because we need to buy DVD/DivX players and I'd be very pleased to receive your best quotation + pictures + technical features
Thanking you in advance
BR
Tania
Dear Tania,
Thanks very much for your new enquiry. We are glad to know you have plan to enlarge to DVD/ DivX line. As you know we have many models on this line. Do you have some target models in mind?
For now we have normal size DVD player, middle size and mini size DVD player. Which kind would you prefer? And could you kindly inform us your market and the quantity? More information is better for us to make the best offer for you. Thanks.
Please clarify and waiting for your further information soon.
Thanks and regards,
Water
下面客人确定了她想要的MODEL类型。
Dear Water,
I'm here to ask you if you kindly could show me normal size of Divx and the prices , with display of course !!!!!
Awaiting for your kind reply
BR
tania
但是我们有系列MODEL，其实我是想知道客户更多的信息以及对产品的要求，以方便更详细的报价。同时也给一些必要的信息让他知道我们专业。
Dear Tania,
The size for normal DVD player is: 430*38*260MM. Could you inform us if you have some interested models in mind? I will quoted you accordingly. At current moment do you wish to import some normal size DVD also?
Could you let me know some more comments about DVD-558A?
客户好几天没回关于这个MODEL的情况了。因为她比较敢兴趣，之前在MSN里就已经谈了好多了。所以来个“催”。。。
Thanks and regards,
Water
Dear Water,
thanks so much for your e-mial.
I'd be very interested in knowing the price for a normal size of DiVx and receive the relative picture !!!
As the licence we have decided to ask for it only in case we need I mean only in the case the customs ask for it !!!!
Pls quote to me another model of Divx with display and normal size
Thanks
Tania
Dear Tania,
How are you? I are trying to call you today, talking about the order DVD-558A. But sorry, failed. And the Tel No. 0039。。。。, seems it is a fax No. Could you let me know your telephone No? and your extension No. ?
Could you convey more information about the order? Thanks!
Awaiting your reply soon.
Thanks and regards
Water
Dear Tania,
Since you said you wish to change forwarder. Please final confirm your new forwarder's contact information. Sorry don't worry I confirm the actual one , I forget that I put it on LC and I cannot changed it . PLS proceed with it
For the license, OK, when you require for it, please let us know a little early. We would arrang it well for you then. Sure I'll keep you posted in time
Here I'd like to update the price for normal size DivX player for you.
DivX Player, US$ 23.8 per set;
Please select your interested items. We also wish to develop business in wide range.Pls be note taht I'd like to have mini Divx 558A but pls accept one container 20FT !!!!
Awaiting your further comments.
Thanks and regards,
Water
Dear Water ,
thanks so much for your e-mail !!
Pls see my comment here below 应该是上面的邮件的COMMENTS。。。。
BR
Tania
下面开始谈价格的问题了。客人好难缠啊，MSN里谈了，邮件又再说。先穿插一些MSN里的价格之争。
T：Hi, water, i just receive your email
W: ok
T: pls what do you think for usd22.5, pls :) let me close this order
:)
W: we have calculated tightly, the best best we could do usd22.8, as you require full functions as normal size dvd player
T: it's a bit high. to be honest i;ve received an offer for 21.5, but i really i'd like to buy it from your company. because i have tested the sample dav 1616, and it's really good. so i trust your company. （ 糖衣炮弹来啦。。。。）
W: thanks for appreciation of our goods
T: and i donot like to risk to buy from another company
W: but for this matter, i maynot help (态度强硬，坚持，顶住。。。。。）
T: i am sorry for that i think i am effort to buy from another company :( (咕哝玄虚来了。。）
W: the factory also in mailand china?
T: believe me in Italy competition on divx is so hard, the price is so low on dvd. and with your prrice i risk to be out of market price. pls think about it. as we place order 6/7 containers a year. (太少了吧，我在想。。。哈哈。。。才六七个，每个月还差不多，至少也一个季度七个嘛。。。） and i'd like to have just one supplier for home theater and dvd. and i'll be very pleased to buy these items from you.
W: also trust me we also export some models to italy, but for mini size 558A , at that price for full functions is really out of our control. just now i consult my manager and explained him how large you are, but sorry the current price best we could do is usd22.8.
这次过招就这样完咯。。。感觉BARGAIN好难，不过有意思啊。。。
Dear Tania,
Thanks for the information. Ok, we will contact the forwarder you designated in L/C then,
I am sorry to tell that now it is really hard for us to process 1*20FCL. The MOQ must 1*40FCL. As you know there is a season now. And many sizable orders rushing in our factory. Please help to increase the qantity to 1*40GP. The model would hit the market then. And it is easier for us to process. Wish we could conclude the deal soon,
Awaiting your further notice then.
Thanks and regards,
Water
价格没搞掂，数量的问题又来咯。。问题接二连三啊。。。
Dear Water,
thanks for your e-mail,
I'm sorry to tell you that I have a bit difficulty to accept 1x40GP because I have already many and many Divx in my warehouse so before I can buy a big quantity of DiVx I need first to sell off the one I have in my warehouse and also I have Dav 1313 that I 'll get in Dicember .
But I promise you that I'll place you another reapet order in a very short time but I really need first to sell off the previous Divx
Pls be understanding and accept only 1x20container and let us close this deal
Sure that you will meet my request
BR
Tania
Dear Tania,
关于数量的BARGAIN，下面的邮件得到嘉许。。。嘻嘻。。。
Good morning!
Sorry to hear that you cannot accept 1*40GP. You must aware that from the very beginning, we have a negotiation about the price. Considering your sizable order in near future and deep our cooperation, even there is any margin for us about your new order DVD-558A, we do accept the price USD22.5 to show our sincerity. Now please aslo do something at your side to close the deal. Try your effort to increase the quantity.
I believe the deal will close soon upon your efforts and our efforts.
Awaiting your reply soon.
Thanks and regards,
Water
后面待续。。。
评论
很不错 不知道结果怎么样 期待中
评论
客户要新的产品来咯。之前的小机没谈下。要改MODEL。原因是小机一个柜数量太多了。 所以又一个新的ENQUIRY。
PLS LET ME KNOW IT?S QUITE URGENT !!!
Dear Water ,
pls could you quote the below items :
DVD556
DVD598
DVD595
DVD592
DVD585
DRW2030
DRW2050
Pls quote it with built in DiVx function.
Thanks
Tania
Dear Tania,
Thanks for your new enquiry.
I recommend you the following model.
DivX-592 USD23.5 1*40GP=3500pcs
DRW-2039 USD88 1*40GP=2100pcs
Please ensure that the quantity is 1*40GP, for now we really couldnot accept less than 1*40GP. We struggled many times for the price before. Now nearly everything is fixed. Could you let me know some exciting news from your side?
Awaiting your reply soon.
Thanks and regards,
Water
Dear Water,
I 'm very pleased to receive your e-mail but I'd be very glad if we might close Divx order at the price of 23,00USD .
Pls incourage our long- term relationship meeting my request
As I said to you we need to buy Portable DVD , Home theatre, DVD recorder so if you meet us we will be very pleased to refer only to your company for all this kind of items .
Sure that you will meet my request and hoping to go ahead with our relationship
BR
tania
MSN对话来啦。。。蛮有意思的哦。。。不过太难打了。MSN复制不了。郁闷。。。
T: Good morning . water. how are you today
W: hi,Tania, sorry i am a little busy and go away ( 其实是故意很久才回她。。。哈哈。。）but i have reply you by email. today i am full hands. ( 其实我没有那么忙啦。只是觉得与她在MSN里谈价格的东西太累了）
T: yes
W: :(
T: but my forwarder called me
W:yes? (我知道是货的问题了。我们没有BOOKING啊，但故意装傻。。。）
T: and she havn't your booking .pls tell me when you are ready for shipment.
W: oh. then i must check with my ms. shipping, i have told her to book.
T: you told me on 12 of november, but do the goods ready? pls let me know asap.
W: yes i will
T: as DivX pls accept usd22.00, and close this deal immediately.
W: pls see my email.
T: ok, i saw it, is it ok 1*40GP, but pls accept usd22.50 as agreed for the previous deal. (型号不一样，所以价格不一样了。可能诸位都混淆了吧。不过随便看咯。这不是重点。。呵呵。。）
pls meet me and close everything
W: i must clarify that 558A is mini size not normal size
T: i kmow
W: so the price far out of control
T: normal size is expensive than mini size one
W: then the price is different, and now we quote you best best price and moq
T: come water you are a very great company (糖衣炮弹又来了。。。不过还是很高兴的，客户认可嘛。。。） if you want you can meet my interest
W: thanks for your appreciation.but now for the quantity, i may not do (当然要谢谢人家啦。但保持清醒啊，狠角色。。她狠，我也要绝啊。。。）
T: you know divx in italy are very cheap.
W: also you know our margin is so low now (对仗工整吧。。。不过客人肯定是想谈这个PROJECT的，所以该坚持的还是得坚持）
T: help me to be competitive
W: as a factory we also need to cultivate many workers, could not lose cost to do business, i think you could understand (动之以情呢。。。）
T: i understand your position
W: So come on
T: but ... pls understand my postion, i donot want to go out from Divx market for the high price
W: yes, so we give you the most best price.we have do many for you. so pls do you part also.
T: for mini size?
W: i strive many time for competitive price, the manager really go crazy...
（哈哈。。。半真假。。。）
T: but i changing the items and pls meet me on the price for this new item.
T: ya... i gave the good price already
T: you have grant us no discount on it
W: oh.. you know at first usd23.8/unit, but now i quote you usd23.5.
T: only 0.03 you took off (晕，，我大方着呢。。。）
W: i think it is 0.3
T: yes, sorry. :) Water it's very hard negotiate with you. tell me what i have to do to make you softter :) （不是吧。。。我有那么严重吗？不过够有意思）
W: i have done much for you. i also wish to do more. but we will bankcrupt. how you wish us to be like that. （ 哈哈。。。自我感觉跟她交锋挺搞笑的。。）
T: at this point i really donot know. i have to talk to my boss. (还是有希望的。。。不过。。。） i think he cannot accept this price. it's really too high for us. i am sorry for that.
好一会她又回来了。。。
T: hi Water. i am sorry my boss says that it is too high we cannot accept. could you decrese the price up to usd22.8?
W: :( sorry my boss couldnot accept the price you gave.
T: donot even 22.8 :(
W: i think we have gave the best price. pls study again. i also think you must compare with other suppliers.
T: i did it.
W: yup we are waing for your exciting news
T: my exciting news is that i'd appreciate very much your divx at the price of usd22.8. :) i pay you today if you could give me this price. (呵呵。。她明知道我们不会接受，她肯定做LC，奸。。。呵呵。。。）
W: i wish to give you, but my boss will kill me
T: :) i think you could persuade him if you want
.......... 不写啦，然后叫她写邮件过来，我再给她OFFICIAL REPLY。。。。好难谈价格啊， MSN的好处很多，但是也有不好之处呢。
好继续未完的邮件咯。。。
话说到我该给客户回复在MSN里的内容咯，有意思的也来了。呵呵。。。。
Dear Tania,
Thanks for your kindly mail. Glad to talk to you by MSN. But still something is open for the deal.
We know that the price is a big issue for an order. As we negotiated many many times. As now you suggest the price USD23 for DivX. Again I have tried to explained your future orders to my manager. But USD23.3 for DivX is the best and final price. See I have done many things for this order. I really wish you also do your part to go forward. Of course I wish we could establish long term relationship together. And consider you as one of our best customers. But without your efforts, we couldnot realize win-win.
Believe you could do this time.
Thanks and regards,
Water
Dear Water,
thanks I appreciate your effort for me and my company
Pls send to me Pi for 1x40GP and also I need you to send the picture + technical features
How long do you take for sending out the goods ?
Also pls let me know if you have booked for model DAV 1717 Pls do it very quickly
My forwarder needs information from you !!
Thanks
Tania
Dear Tania,
Thanks very much for your great support to me and 。。。. Please find the attachment of the order PI and photo of the unit DVD-592.
Awaiting your comments soon.
Thanks and regards,
Water
Dear Water,
thanks for PI.
Pls let me know how long you take for shipping the goods.
Is ok Letter of credit as last time ? I use the same bank details
Also pls let me know when you have booked for DAV-1313?
Thanks
BR
其实客户还是挺好的，给多些时间我们。。。不过要罚钱啦。。
Dear Tania,
Normally the leading time is 40 days upon artwork and order cofirmed. I'd be very glad if you can ship the goods earlier.
PLease issue the draft for our confirmation first. But I think the L/C is Ok as last time. Well noted I will !!
Now I got the latested reply from factory. The goods may be ready in November 16.
Sorry we couldnot catch the vessel closing on 12. I am pushing the factory and explained
them the importance of your order. I will keep an eye on your order DAV-1313. It's really late, Christmas is coming and we 'll be without Home teatre , it's a very big loss of money for us.
anyway sice supplier delays are very very frequent we usually charge a panalty of 0,04% per every delay day but in your case we have not use this our regular policy in your case but I'm really sorry to tell you that my boss has decided to apply it also in your case because unfortunatly Market price of Divx is very instable and if you are very late in sending Divx we can have a very big loss as it ìs happening with DAV-1313 at this moment . I'll be waiting for your comment on this situation !!!
And keep contact with your forwarder. Our shipping will arrange accordingly.
Awaiting your comments.
Thanks and regards,
Water
Dear Water,
thanks so much for your reply.
Pls see my comment here below.
BR
Tania
Dear Tania,
Regarding your new order, the leading time normally is 40 days. All I could say is we must try best to advance time of shipment.
Well noted your comments for the shipment. For your order DAV-1313, I feel really sorry for the late shipment. But as you know , the time of Christmas is special season for us also. I have checked the order many times and do things to sure you the shipment date. But the production lines are full ordered. And your order will be completed in November 16. I feel sad also for this date. I talked it to my manager for this issue. But really now is a special time for us. Wish you could understand. We will catch the vessle closing on November 19. Thanks for your kind understanding in advance.
Sorry again for the inconveniences caused you.
Thanks and regards,
Water
后面就要谈新单关于PENALTY条款的确定了。。。麻烦事多多。。。对于这样的问题，各位有没有遇到过？你们是怎样解决的？ 请不吝赐教！精彩将继续不断。。。
更新在第四页
[ 本帖最后由 waterliang 于 2008-6-13 13:18 编辑 ]
评论
太厉害了，佩服ING，学习ING。。
精华！
评论
好，好久没见这么精彩的帖了。
我顶
评论
water liang ~~ well done ~` 强啊~~ 那天出来好好交流下。哈哈 you are so geat, you re so
handsome...... HOHO
评论
我们还没有过谈论过PENALTY 的问题。。。。。楼主是如何把单做到这个境界的呀
评论
字体大了看的更清楚呀～谢谢楼主，学到不少东西～我也讨厌MSN聊天～要向你一样会说话就好了～
评论
好贴，收藏~
我顶~~~~~
评论
Thanks for all your kind support! Working together with your brand new ideas. Working will be comfortable!
Sexdevil, 其实PENALTY的产生很简单，不按期交货，严重超过了客户的底线。或者有些在下单之前就明确与你谈PENALTY的事情。DELAY一天，然后罚多少钱。 这是个很头痛的事情。我又要挣扎了！关于迟出货要安抚客人的事情已经够我折腾了。要安抚客人，怎么样写才让客户觉得我在很努力的为他做事，包括整个公司都很重视他的定单。然后说服他接受货物而不罚钱！现在新单来了，要加条款，然后又要思考怎样做才让我们大家都双赢！ 我晕啊。。。今天不写，后天也要写了...
I am still thinking...
With your help, i will be happy and live well......
You are great!
评论
觉得你的大字体很好啊，我看得很方便呢。
评论
呵呵，好帖，楼主加油，不知道楼主是怎么处理penalty的，我现在都快为不能准时交货爆炸了！！
评论
确实很不错, 能不能把谈价格的事情写得再详细一些, 这样会更好,
我感觉价格是一步一步谈下来的,他加点, 我减点, 最后在坚持一下
评论
你写的不错,期待继续
很受启发
谢谢让大家分享你的工作成果!!!!!!!
评论
看到这么多人都给予了这么高的评价，肯定是好帖！
谢谢楼主分享！
加拿大电商我们公司老板个人一笔外汇收入15000美金,然后他不知道让老外打到我们公司的帐户里来了,那这笔款怎么入帐呀 ,如果作内销不是要缴税吗?!那不是太冤了,我可不可以当作订金(预收帐款 加拿大电商各位，我问下，台湾用信汇到大陆，大概需要几天的时间？急都急死了，等着付钱 评论 一般新台币和人民币不可能从台湾打过来，其实从美国，或者哪个国家打过来24小时，尽管多出一
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