加拿大外贸
十一月二十五号，在阿里TM上有个英国人加我聊天，说要采购无线耳机，我就很热心地跟他交谈，价格包装什么都谈好，后来因为他要两个样品，我公司规定只能免费付给新客人一个样品，另一个得付钱，结果最后他说他要考虑一下。第二天我问他情况怎么样，结果他很遗憾地告诉我说定单给别的供应商啦，可怜我55555555555555555555555555
好不容易有个意向的客人结果就这样丢啦！
下面我把跟他的来往邮件给大家看看：A为客人，Cathy是我
A：Dear Cathy,
Further to our chat over the internet. enclosed is our information. Please let me have the price as soon as possible.
Thanks and regards,
这是他询价时我要他提供公司资料，他就发了第一封邮件给我介绍他的公司。
Dear A,
Thank you for your inquiry our wireless headphone and glad to chat with you by TradeManager!
The goods your are finding is produced by our factory.
I am Cathy,Shenzhen Earhp Electronics Factory, Ready to be your Reliable Business Partner fromChina.we are one of the largest factories for wireless headphone in China,which can use in TV/computer/DVD and others,Earhp has cooperated with many well know brand companies by offer promotion gift of headphone,such as TCL, KONKA, CHANCHONG, HITACHI, HISENSE, HAIER, TOSHIBA and so on.The strategy has imposed a pretty good effect in sales and market for them.So we hope have the chance cooperate with you,and wish you don't loss the time to sale your TV more and earn more money.
Now we addach our 5 in 1 wireless headphone for you reference:
因为我们是无线耳机厂家所以给出的价格还不错，他也在TM上说接收这个价
Dear Cathy,
Thank you for your e mail. I have ended up placing the order with another supplier. Sorry about that, but I'm not used to being charged for samples. This is not how China works and certainly not in today's economic climate. Hopefully we will do business with something else in the future. I will keep your offer on file.
Regards,
A
结果他说把单给别人，咱不死心啊，又发个试探邮件过去
Dear A,
Have a good day!
I am so sorry to hear that,and hope we have the chance to cooperate with your company later,about the sample that night i said i could send you one free,for another I tryed my best to ask my boss agree the next day,then i sent you our photo quotation! But regret to get the news you placed the order to others.
In order to better your future co-operation, in order to better serve our customers, If you don't mind,our Customer Service hope give you a customer satisfaction survey, your views will always remain the customer's advice database, it is very important for our factory's development later.
After communicated with you, but we did not co-operation successful ,the most important reason is, which is not good enough? Services, products, prices or other? In addition,please give us your constructive comments. Thanks!
Thanks and best regards!
Cathy
他回我：
Dear Cathy,
Thank you for your e mail. We have been dealing with China for over 20 years. We understand the costs involved, but when we ask for a sample and are asked to pay for it and pay for carriage , we prefer to pass. This is not the right way to proceed with business as far as I'm concern. It costs me about $100 to bring a sample here. The product costs $6 each. If I wanted the sample for myself and not for business I could order it in the UK for a lot less.
I hope you understand that this gives a very bad taste for the beginning of a relationship which is why I preferred to go with someone else that did not give me a hard time.
Hopefully in the future we can do something else together.
Regards,
希望以后咱还能有机会合作，我又回他
Dear A
Thank you for prompt mail!
Hapy Thanksgiving Day!
Thank you give the chance to contac with you and cooperate with you future,hope you and your family everything goes very well !
Yes,i agree with your thought,the samples fee is lower than freight fee very much.and i can learn your sincerely to cooperate with us.
Before we sent many samples to any clients' demand them,but many of clients just cheat for samples not for business,
so my boss changed the rule which we can supply one sample free only.But we will take your said in our thoughts,later the clients just like your intentional clients,we will supply the samples which you wanted,and hope have more chance cooperate!
Wish we later will promote business as well as friendship !
Cathy
今早收到他的邮件
Dear Cathy,
Thank you for your e mail. Please do not send me any samples as I don't need them. I do not want you to waist your or my money.
Thank you for understanding my point. Maybe in the future we can do something together and please do not get me wrong, I do understand your point and I am well aware that there are many people who ask for samples for their own use and not for business. But remember that most of these people will not pay for the carriage and will expect you to pay for it. I can totally appreciate your point and as you don't know me or my company it is hard to trust. Usually we use only our regular suppliers but in this occasion we were stuck.
Kind regards,
一个小小的样品让我丢掉了这么好的客人啊！
希望以后朋友有诚意的客人要样品时就真心地送给他吧，因为他愿付这运费啊！
呵，我的英语不是很好，如邮件有毛病欢迎多多指教！
评论
我们再便宜的样品都是要钱的，这是老板雷打不动的规矩。为此不值丢了多少呢
评论
Thanks for sharing. I will pay more attention to such things.
评论
看了你的邮件，好象没有说明快寄费是到付还是预付呢。如果是到付，一个USD6的样品费就不用收了吧？ 如果是预付，客户USD6的话也根本就不好付钱过来吧？这在实操作中也是不现实的呀。
评论
are asked to pay for it and pay for carriage 应该是到付的吧.
评论
谢谢分享
这个案例到付预付都有可能
又是样品费问题,里面还牵扯到目前的局势
这个问题还真是各有处理方式吧 所以客户群也就不一样了
评论
对待客户索样,一定要了解清楚了,具体问题具体分析,绝不能一概而论,首先,你必须了解客户,是大客户(同行业内知名的客户),小客户还是贸易公司等,第二,你必须了解客户要样品的目的,客户只是泛泛的要样品,还是有目的的要,有没有对样品的详细要求,一般来说,对样品的要求越详细,定单的可能性越大,只有更深入的与客户交流才能知道更多有关客户的消息,才能做一个基本的判断,纵然你们公司有必须收样品费的规定,如果你的客户确实是一个潜在的大客户,不妨给领导或老板申请一下把情况说清楚也不一定不能免费的,关键是要让领导认为他确实是一个有潜力的大客户才行
评论
样品真的是个问题,
我们公司也是一个免费样品都不提供.
如果硬要,自己掏钱喽.
评论
如果是到付的话，我觉得应该寄过去的
毕竟机会只有一次，错过了就错过了
但是如果单子拿到了，那就赚了————
评论
一个样品6 USD，客人付款手续费都得20多USD了。。。。。晕，你老板太小气了
评论
进来向大家学习
评论
学习了，，客户的感觉很难摸索啊。。
评论
Absolutely,I agree with you that we need to be aware our customer proposal and background.After analysing,please make a prompt determination and go on.
Sometime if the potential customers ask you to give him a specified sample with business propose.on the other hand,you have to pay
attention to someone with cheating propose.
评论
一般样品费用要和大货的价格高5-10美金的,我们一般情况下不发免费的样品的
评论
我们的产品价值比较的底，如果他愿意出样品费，样品都是免费的
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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