加拿大外贸
妹子最近心情真的很低落，都快不情愿上班了。每天都被工作上的事虐个千百回，深深感受到命运的冲击力。今年是本命猴，感觉今年的确是在犯太岁了。工作失误犯过错，被开了好几次罚单；货无缘无故被烧毁，曾发生过；客户确认订单，却到了好几月都买不到对应的材料。。。
每天跟单跟处理售后问题都花费了绝大的脑力跟精力，那么问题来了：
1- 此客户是长期老客户。2月份本来是想先试样，后来因为款式太多，再加上试样花的时间太长了，再加上我们工厂做错货的概率很低（只要图纸是对的！！），
就没有安排试样。2月底妹子把图纸发给他，并确认了。之后4月份下了订单，1000条。
2--之后，我们的绘图员不知道怎么搞的，改了我的图纸，也没有告知我。我就没有特别仔细的看图纸，就安排工厂生产了。
3---客户现收到货，说我们做的不对，不是他确认图纸的那一款（的确是！！），要求我们重做。
4-----妹子现在在和客户协商，问他能否接受收到的那款货，我们以20%的折扣给他，也就是US$188。并跟他打亲情牌，说如果重做，我要被罚款130$.
客户回复说我们不想造成你的麻烦，可以私自转账给你130$，但是没理由让他收到那些没有用的货。他还是可以还回给我们。
其实我是想尽力减少公司的损失而已。
妹子也想着，如果他能接受这样的建议，我就不用向公司反馈，因他还有一些单在下，匀点款过来也是够重新下单的。
请问各位大神，帮忙看看我这样发给客户，是否有成功说服客户的概率？请看下面哦~~
评论
My boss force me about the update of recieved KW10 every day.
We met the labour cost, mould cost and raw material in the last SC1, and unfortunately they are wrong ones.
We just would like to lower the loss.
You're so kind of if you could agree them at the promotional price.
How much would you agree?
Please do me a favor, many thanks if you could help me.
评论
客户的邮件：
Kelen,
We have an issue with the key design below. The key delivered to us is not the approved design. The edge of the key is below the shoulder and crashes into the lock. We can not use the keys you sent, we need the one that was approved.
Of corse this needs to get done as soon as possible.
Please confirm the error in the design from our approval to your production and send the new keys.
Thank you.
我的回复：
Hi Greg,
Good day!
The design were confirmed on 1st March, as your approval.
But there is the mistake, the designer revised the design.
This is our mistake, I feel sorry for it.
It crashed into lock because of the should is below to 0.78mm:
If it is possible, would you please cut the shoulder shorter to try if they are ok to be inserted into locks?
As during prodution, our workers have overworked and reused the new material becaused faced broken mould.
This key met the labor, material and mould lost.
We would be very thankful if you could accept them,
and my boss promises to give the special discount of it, please kindly let me know if it is ok?
My boss just told me for this case if we remake again, i would be fined 40% of the keys, It is US$130.
My average salary is just US$600 per month.
Would you please help me, thank you so much!
客户的回复：
We will need the keys to be remade, I am sorry to tell you. I do not want to make this financially difficult for you, so we are willing to cover your fine of $130. Please confirm and I will wire the funds for you personally.
我的回复：
I am very appreciated for your help. It is my negligence, so i would accept the punishment.
We would remake them, make the new mould, use new raw material.
But for the keys you have received, my boss have mentioned me for the special price:
The price US$0.235*1000pcs=US$235, and special discount 20%, the price is US$188
Would you agree it at that price?
客户的回复：
We do need them to be remade correctly, and if you are going to take on hardship, we will cover your cost personally. As for the $188, we can not use the keys that have been sent because they are nonfunctional. We can not accept the $188 for additional production, since the originals do not work. Please recreate the correct keys and ship. If you want the others back, we can ship them back to you. Please let me know production date completion for these keys.
评论
看样子货款的价值并不高，我觉得还是跟老板讲做错货的事情并尽快将正确的货物发给客户，你也没有理由要求客人加价，整个事件，客人并没有责任，尽量服务好，主动承认错误并提出解决方案，不要再去探客人的底线，多下点单给你们的话，损失能在以后的订单中拿回啦，如果把客人做死了，就很难再拿回来了。
评论
其实如果我跟老板说，她也是会叫我低价销售给客户的。因为毕竟期间产生了模具费，人工费还有材料费。怎么都是亏的😭😭 现在是需要将损失降低到最少。
评论
老客户的话就补做吧，不然就断了，得到一个老客户不容易。毕竟问题出在你们那里，首先无法理解为什么你们的绘图员会擅自做主改图，而且还不吭声，当然你也有错，不审图就直接做了，不然还能在做错前拦下来。看邮件，客户是不接受这些货了，所以就不要在这地方多费口舌了，说服老板补做吧
评论
我想问问，这批货总货值才2、3百美金 ？
如果是的话，在客户说货不对板的时候，第一时间就是再从新做一批，没必要去说服客户接受货不对板的客户
评论
说的很对
评论
感觉你们的绘图员很坑
评论
是否要退运？
评论
遇到退运的情况更麻烦
评论
想清楚了，先给客户重新做货，因为走公司流程估计一个礼拜都没办法处理好。具体在看在其他订单上能否匀点费用过来。
说实在，到现在我还是懵懵的，不知道为什么绘图员改了我的图纸。因为DWG我是不会用的 然后她现在还问我是个什么回事，不承认自己改过图纸。
我还想起，下大货时跟她说过“我相信你的专业水平”。真是狠狠的打脸了！
遇到什么事，就只能是业务员认栽了。
评论
2 3千吧，不含运费。
我们的货利润很低，站在公司的立场，也是想减少损失的。
评论
不退运，客户知道他们的运费很高。
评论
和客人商量能不能转卖他人 或者打折卖给客人，一般退运的运费都很贵的。货值不高的话建议在当地销毁
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