加拿大外贸
本来是在更新网站内容，网速太慢，就上来和大家说说我这两天遇到非常可爱又让人可气的客户吧，他之前像我询问了一次价格，那是一个月之前的事情了， 后面跟进，他说决定权在老板，可能没那么快定下来。 之后我也有跟进，一直没有回复，就在19号突然给我邮件说想和我合作。直接就要样品。说得时间非常紧急， 还说让我不要担心付款问题，他在深圳另外一家定了货， 让我样品准备好，那家工厂给我样品费。 主要是这次他说的样品和第一次报价的完全不同，我我还没报价，他还没确认价格， 怎么能给他样品呢。 下面是我和他得邮件往来
19号突然收到邮件（from customer）
Dear xxx
please send me more information about your factory, such as website and so on because we would like to work with your company.
Best regards
xxxx
虽然我不是工厂，但是想把握最后的价格，就立马过去
Dear customer
Thanks for your mail .our company is specialized in selling and manufacturing all kinds of special keyboard,keypad .
which are used for self-service terminals,door access control,mechanical equipmentand so on . for more information
you can click our website:*************
Regarding your requirement . that should be membrane keypad . that not shown on our website .but We made them for other customer before .
enclosed similar one as attached for your reference .We believe that we can meet your requirement
( only white parts of keypad be transparency enough to pass light rays) . any question , please let us know
按照第一次要求，报价已经已经接受，供应没有什么问题，之前也发过图片给他。客户回复还挺快
Dear me
Thanks for your reply, I visit your website but I didn't see any match product with our request in any way I am so glad that you confirm have this ability. at first please send us some picture of layers of your keypad because for be transparency, your keypad should have two items at fist transparency material and after the circuit shouldn't seen from transparency parts. I send some picture of our sample's layers. Please look at them carefully. as you see, it's circuit is a special kind. are you sure can produce this kind of keypads ?
Caution : The pictures are related to our 4*3 sample but our order is 4*4. If you don't mind Please confirm that can your factory produce this kind of adhesive keypad ? Meanwhile you don't have problem for producing 30 pieces samples? because before mass buying we should test your samples. don't worry about payment. Please forgive me because all of this worries just because we want to receive the well matched to our request.
Best regards
customer
客户要求有点改变呀，根据邮件想让我提供电子版一起。这个没有什么问题，但是工厂要求提供样品，才能提供样品，但是之前说他不需要电子版的，所以我还是再三想确认下代理按照那种要求提供样品。
Dear customer
Thanks for so many picture . The attached is our other some picture for your reference .would you pls confirm that you only need white parts of keypad be transparency enough to pass light rays or
finished products including circuit ? from your description . that all is no problem for us . However , for exact understand your requirement . I advise that. could you send a sample for
checking technical Processes?and then We will copy same sample to you . in this way .will save more time for you. only from picture . We really can't have clear judgment.don't worry anything .
if it's necessary .We can refund sample to you after checking . any question , Pls let me know . Thanks .
Best&Regards
me
客户似乎需求非常急，连寄样板的时间都没有了
Dear me
thanks for you prompt reply, because we are behind the schedule, so we don't have time to send sample for you.
I want to know if we give you our accurate designs can you provide us sample during 2 days ?
best regards
customer
都没有确认到底是按照第一次要求提供样品，还是需要我们提供线路一起的样品。价格区别很大的吆，按照上封邮件，应该是要求提供线路一起。 不过还和工厂没有确认好，先把设计图纸拿到手再给他算价格
Dear customer
That's also good if you can send your accurate designs . I will revert you about samples after receiveing it and checking with our engineer .
Thanks .
Best&Regards
me
为了催客户快点把设计图发过来，紧接着又给了封邮件
Dear customer
just now talked with our boss about your urgent requirement . We can arrange yours as a Priority once confirming everything is ok after you send us accurate design .
to avoid time emergency.please send us your detailed profile as soon as possible . I hope everything will be done better for you . Thanks .
Best&Regards
me
客户把设计图纸终于发过来了
Dearme
please look at attached files, there are include schematics, circuit, you were suppose to prepare 30 samples according our request, you can paint some of them according your idea.mean while have look at the following table
看来客户确实和以前要求不一样，要求我们做印刷，提供线路等，但是还有点细节问题和他确认下
Dear customer
Thanks for your information . would you pls confirm if we need to add backlight for keypad .
if yes .would you pls tell us your technical process. Generally We use EL backlight Techninology in the circuit .
if you only want to add Led backlight on the bottom keypad . The Backlighting effect will not good because adhesive cover some light .
waiiting for your early reply .Thanks .
Best&Regards
me
客户立马回复
Dear me
Thanks for your prompt reply, About your question I should say No we don't want back light, Just expect deliver during 3 days to our friends in Shenzhen. please hurry up because we have bought some merchandise and just waiting for your keypad. It's expected to deliver keypads to following ADD and receive your payment :
Company Name : A
Best regards
不需要那就好，搞清楚他得要求，不过新价格还没报呢，就要我提供样品，虽然很着急，但是保险起见，我还是把价格先给你确认好，再给你样品。这次价格肯定要比第一次高
Dear customer
just now our engineer checked all detailed information you sent . for samples.We need to make new film for different color,design new circuit,open new module and so on. that's not easy process.
Through the accounting. Total engineering cost: US$xxxincluding 30 pcs samples . The fastest time will need 5-7 days . would you pls understand our effort .
in addition .We want to sate in the future if you need to modify demension ,film or other problem after samples . We can assist you .but We can't bear all the responsibility ( eg : additional cost produced in case ).
the new unit price according to your new request : US$ xx/pc based on 5k pcs .
would you pls confirm the above-mentioned . if ok . as per company rule .Could you arrange the payment in advance ? So That I will arrange everything as soon as possible . Thanks .
Best&Regards
me
客户看到这封邮件，这才有了大反应。
Dear customer
I think there is a misunderstanding, you quote us 0.4 $ for 5000 pcs sample and 210$ for mold! did you forget ?
Best regards
me
解释价格的来历
Dear customer
No. I don't forget our offer to you . according to your initial request . yes . I quote you US$0.44/PC ,that is only for white parts of keypad be transparency enough to pass light rays, like the attached picture ,no any printing , no circuit and no dome . I sent your same picture for your confirmation before . But now, according to your attached e-mail and profile in 12./19 /2011 . US$xx/PC including printing and
circuit .That will be finished products . I'm sorry We still have some difference in understanding . would you please tell me your final decision as soon as possible .Thanks
Best&Regards
me
客户邮件真的让我火冒三丈呀，你到底需要我们按照什么标准提供样品呢，如果开始就说清楚，
你也不需要提供那么设计资料给我。我就可以提供样品给你呀，
更让人苦笑不得的邮件来了 在我的邮件基础上回复我，称呼却不是我，这封邮件到底你是给谁发得呀。
Dear Mr Paul
Your price for samples is reasonable but for mold we demand to confirm 200$.
What's your idea ? meanwhile don't notice if your samples can satisfy us we are ready for buying mass products.
could you please confirm that from transparency parts the circuit isn't visible.
Best regards
customer
Dear customer
I'm sorry I can't understand you well . The following e-mail is for me ,yes or no ?
I'm very confused . Thanks .
Best&Regards
me
紧接着还是同样的邮件，最后加了：sorry for my mistake in the previous one. 似乎他知道自己犯的错误了，道歉给我，哎，但是抬头还不是我。
Dear Mr Paul
Your price for samples is reasonable but for mold we demand to confirm 200$.
What's your idea ? meanwhile, notice if your samples can satisfy us we are ready for buying mass products.
could you please confirm that from transparency parts the circuit isn't visible.sorry for my mistake in the previous one.
Best regards
customer
我真的有点像发飙了
Dear customer
Who is Mr Paul ?? I'm xxx me . you are talking with xxx . don't get confused.
Best&Regards
me
[ 本帖最后由 我的未来-cindy 于 2011-12-21 16:05 编辑 ]
评论
哎，终于知道了自己的愚蠢的地方了，名称改过来
Dear me
Your price for samples is reasonable but for mold we demand to confirm 200$.
What's your idea ? meanwhile, notice if your samples can satisfy us we are ready for buying mass products.
could you please confirm that from transparency parts the circuit isn't visible.sorry for my mistake in the previous one.I am so sorry again
Best regards
customer
根据他想要的价格，我只能按照刚开始的要求给他样品，但是很奇怪的是，按照他第一次要求提供的话，到他那里根本也没有什么测试的，也用不了，不知道他要那么多干嘛。 我还是像和他确认好，再给他样品，要不到他手里，不是他要的，白忙活了。
Dear customer
if only transparency parts . I understand the parts you will need like the attached picture . pls make the final confirmation ..
if it meet your requirement . US$200 is ok . I will arrange for you .
既然需要的那么急，一句话的事，客户到现在也没回复我， 不知道他们在搞什么，哎，自己都不清楚自己到底要什么。
刚开始对他有点热情，现在被他折磨有点麻木了，要不要拉到，我也不想催他了。 第一次遇到如此迷糊的客户。哎
评论
汗，他把供应商搞混了吧...一开始的抬头是你吗？
评论
开始抬头一直是我
评论
开始抬头一直是我，真服了他了，在我邮件基础上回复我的，还能搞混
评论
可能老外把供应商搞混了，也可能老外只是想要你给工厂一个样板，工厂拿你的样品做样板。
评论
我查过那家工厂，他们和我做的产品不同行，客户只是想让我把样品发到那家工厂和他的货一起出给他。问题是他自己不清楚自己要什么样的样品
评论
自己顶下，希望大家指出不足之处
加拿大电商各位，我问下，台湾用信汇到大陆，大概需要几天的时间？急都急死了，等着付钱 评论 一般新台币和人民币不可能从台湾打过来，其实从美国，或者哪个国家打过来24小时，尽管多出一 加拿大电商我们公司老板个人一笔外汇收入15000美金,然后他不知道让老外打到我们公司的帐户里来了,那这笔款怎么入帐呀 ,如果作内销不是要缴税吗?!那不是太冤了,我可不可以当作订金(预收帐款
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