加拿大进出口外贸求助:撤诉



加拿大外贸

请帮忙翻译:

您是我们的忠实客户,这次发票忘记发给你确认。但事情已经发生,我们先处理事情好吗。知道因此给您带来麻烦。但还是必须由你跟海关配合清关,货才能出来。。

如果事情解决不了。。再投诉我们OK?

评论
You are our valuable customer, and we are terribly sorry that forgot to send the invoice for your confirmation, now that it has happened, can we please try to work on the problem first? We know that it's our resposibility that get you in trouble, but at this point you have to be cooperative with customs for clearance, only this way you can get the shipment out..
In case the problem could not be solved, you can make your compaint, ok?

评论
您是我们的忠实客户,这次发票忘记发给你确认。但事情已经发生,我们先处理事情好吗。知道因此给您带来麻烦。但还是必须由你跟海关配合清关,货才能出来。。

如果事情解决不了。。再投诉我们OK?

First of all,we would like to express our appreciation to your business always as you are our loyal customer on a long term
basis.
Secondly,it's really our neglience not to send the invoice to confirm with you beforehand.However,as it's the case already,
we think that the key is to solve this matter at this moment.We are awfully sorry for the trouble caused by our neglience,
however,you have to cooperate with your customs for the clearance,otherwise,the goods detained would not be released...
Last but not the least,Let's address this issue together and in case it could not be solved properly,we will be happy to take your compliant.
Thanks a lot.
加拿大电商昨天我把提单复件发给了客户,今天收到了他回信,如下: Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年,对电子行业不了解,自己整理了些,算是学习,供大家分享,也请大家补充。我毕竟是个文科生,对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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