加拿大外贸
Dear RitaHope you are fine! We want to apologize because we have not reply you for several days. We will be honest with you, we are a well established company with a history of 30 years in the Ecuadorian market; we import and distribute raw materials for the textile industry, plastic industry, advertising industry, etc.
We are able to buy many containers, nevertheless before buying to a new supplier we always make some investigations about the company; regrettably we have not obtained good references about your company.
Our contact told us that your factory is small and that in Hebei province there are many scams; our contact also told us that there is very common that they negotiate a product, but at the end they ship another product of bad quality, and sometimes they have shipped stones instead of the product negotiated!!!
Sincerely this situation has limited us to negotiate with you, we are very sorry for the time wasted, hope you can understand.
我都晕了， 谈了两个多月， 客户给我们寄了三次样品， 我们给客户寄了两次样品， 最后客户也确定了， PI 都做了， 等了几天客户就来了这么一封邮件， 哎着急呀，老板让我想办法解决， 我写了三封邮件客户都没有回。 我该怎么办？ 请各位大虾指教一下。。
评论
该放弃就放弃
评论
没办法，他收集的信息都是关于河北骗子的，河北骗子的负面影响力再次显现！
评论
我在整理思路，看怎么回复你的客户，把这个客户留住
评论
个人建议，从合作条款上让步，但是要老板定夺的。
例如说客户不相信你们，可以考虑做信用证，对大家都减少风险。或者预付一部分，余款等客户收到后再付。但涉及到这些的内容，都要老板决定。业务员私自定夺的话，会吃不了兜着走的
评论
直接打电话过去沟通
评论
第一步：结合邮件，分析客户心理
1. 客户和你谈了这么久，已经进展到要下单的份上，他是很有诚意的。
2. 客户提出关于你公司信誉的疑问，还有河北骗子的问题，说明他在做生意前，都会考虑周全，这往往是大买家所为。他把这些负面的东西提出来，并不是堵你的嘴，而是希望你能做点事情，让他消除疑虑。如果知道自己花那么多时间和精力谈的供应商会是个骗子，他也很难堪。如果他公司的人知道这个情况是不是也会怀疑他的眼光和能力？
3. 他也知道这些负面消息的可靠性并不强，因为只是contact一人之言，所以他表示了歉意。他其实很希望你可以帮助他消除疑虑。
4. 我相信你公司不是想骗客户的钱，或者给他次货，而是真诚的希望和他长久合作。所以，请第一时间回复客户的邮件，对他所有的疑问，认真解决，千万别含糊。金诚所至金石为开，他会看到的。
5. 客户英语很好，而且很耐心，看他的邮件就知道，所以你在发邮件前，一定再三检查，不要有语言错误，给他一个好印象。
6. 6楼的建议也很好。
7. 你的老板应该也是很支持你的，他一定也看出来这是个大客户。请他继续支持你！如果口语好，打电话给客户；不好也要打，选好时间，你只要在电话里让客户知道你是谁，你想让他看邮件就行。我的客户怕我听不懂他的具体要求就会打电话说一句：“Hi**, how are you? Please check your email okay?”
第二步： 打电话或者发短邮件
标题Re: Greeting from Nita, China
Dear **,
Hope all is well to you!
Thank you for negotiating with me in past days. I understand your worry about our reputation and Heibei province scam event.
Please take 2 more minutes to my previous email “Please give me 5 minutes”
Best regards,
Rita
第三步：发长邮件
标题Re: Please give me 5 minutes
Dear **
Hope you are fine!
Yes, the reply is delayed but I still appreciate it!
Honesty is the base of long-term relationship. Your honesty is much appreciated and I also keep honest to you.
Thank you for sharing your company details to help me offer needed products and service. Some details about my company you will be interested.
如实的介绍你公司订单情况（客户国籍，下单时间，订单量，出货时间，付款方式，客户反馈等等，甚至可以把客户的联系信息告诉他，这样更有说服力）。
Whether you are a big buyer or not, we offer you best products and service. This is my company philosophy!
You are sensible to investigate a supplier before ordering. Your investigation makes me more confident because I am working with a responsible company.
Very regrettable that my company and Hebei province make you bad impression, but would you please give me a chance to defend my company and Hebei people?
Your contact is, to some extent, right about scams in Hebei province. The illegal suppliers scam buyers by providing defective products or even trash. Their crime harms China’s reputation and fortunately Chinese government and the public determine to fight them to the end. Do you agree it “there is no bad people, only bad persons.”
I am confident that you will change your impression on my company and Hebei people day by day. We are proceeding to be better!
I understand your worry, 写上客户的名字，增加亲切感, but please give you and me a chance to make the time not wasted but worthy.
Hope to continue negotiating with you! Your response reply is much appreciated!
Have a good day!
Nita
评论
如果放弃了，是不是表示我们默认了客户的疑虑，而且心虚了
评论
同意
评论
写的很是详细, 用心了啊. 结合楼上的建议, 最终还是看看你们老板的意思.
评论
很有用谢谢回复。 有消息了和大家一块分享。。
评论
期待你的好消息
评论
除上楼主见意外,可以适当的附一真实的图片,比如工厂车间图片,团队的图片,
评论
貌似对方调查了你公司 没有发现亮点 争取从某个小订单谈起 看看合作的可能
评论
楼主， 后来怎么样了
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
·生活百科 过滤掉/开启峰值纹波信号？
·生活百科 需要获得CCEW和网络批准函