加拿大外贸
客户给我们返回2个维修配件，以下是客户的快递公司和他的邮件。由于英语水平有限，烦请各位高手帮忙看下，我们需要提供什么呢？这个快件已经到了中国，显示清关延误。==================================================================================
Dear David/Susan,
What other numbers can I give them?
Peter
---------- Forwarded message ----------
From: Dole Bown
Date: 21 October 2011 14:48
Subject: Order Number 5288979
To: Peter
Dear Peter,
DHL have contacted us requesting an alternative local contact number for the receiver of the above order, David or Susan in China, as they have been unable to contact the receiver on the number you have provided.
Please can you advise an alternative contact number by 25.10.2011 or the goods risk return or abandonment, with any outstanding charges being payable by the sender.
The carriers do not normally contact us regarding collection/delivery information as this is available via the online tracking. However we are contacting you on this occasion because we have been provided information regarding an issue with your package.
If you have any further problems, please do not hesitate to contact me.
Kind regards,
Dole Bown
Customer Service Advisor
===================================================================================
烦请大家帮忙看看，谢谢~~~
[ 本帖最后由 四色依米 于 2011-10-24 11:32 编辑 ]
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需要你们提供联系电话给DHL（在10月25日之前给），之前给的打不通。。。。。
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不然货物可能会被退给发货人或者丢弃。。。。
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谢谢~~~
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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