加拿大外贸
外贸人接待客户必备58句1.Excuse me. Are you Susan Davis from Western Electronics？ 对不起，你是来自西方电子公司的苏姗?戴卫斯吗？
2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。
3.Pardon me. Are you Ralph Meyers from National Fixtures？ 对不起，请问你是从国家装置公司来的雷夫?梅耶史先生吗？
4.I\"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。
5.I\"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。
6.I\"m Edwin. I\"ll show you to your hotel. 我是爱德温，我带你去旅馆。
7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？
8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。
9.Did you have a good flight？ 你旅途愉快吗？
10.Not really, I\"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。
11.How was your flight？ 你的航班怎样？
12.Did you get any sleep on the plane？ 你在飞机上睡觉了吗？
13.Mr. Wagner, do you have a hotel reservation？ 华格纳先生，你预订过旅馆吗？
14.No, I don’t. Will it be a problem? 不，我没有，会有困难吗？
15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
16.I’ve made a reservation at the hotel you used last time. 我已预订了你上次住过的旅馆。
17.We’ve booked a Western-style room for you. 我们已为你订了一间西式的房间。
18.Let’s go to the station to get a train into town. 我们到火车站去乘车进城。
19.Does it take long to get into Taibei from here？ 从此地去台北要很久吗？
20.It’s about an hour. 大概要一个小时。
21.We’ll get a taxi from the station. 我们到火车站乘出租车。
22.There’s a shuttle bus we can use. 我们可搭乘机场班车。
23.I’ve brought my car, so I can drive you to your hotel. 我开车来的，所以我开车送你到旅馆。
24.You must be hungry. Shall we get something to eat？ 你一定饿了，我们吃点东西好吗？
25.That sounds good. Let’s get something at the hotel restaurant. I feel a little tired. 那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。
26.Would you like to have some dinner？ 你想吃饭吗？
27.What would you like to eat？ 你想吃什么呢？
28.Can I take you out to dinner? It\"ll be my treat. 我带你出去吃饭好吗？这次我请客。
29.If you’re hungry, we can eat dinner now. 如果你饿了，我们现在就去吃饭。
30.Have you had breakfast yet？ 你吃过早餐了吗？
31.Yes. It was delicious. 是的，味道很好。
32.Good. Let’s go to the office. 好的，我们去办公室吧。
33.How is your room？ 你的房间怎样？
34.Did you sleep well last night？ 你昨晚睡得好吗？
35.Why don’t we go to the office now？ 为何我们现在不去办公室呢？
36.We’ll start with an orientation video. It runs about 15 minutes. 我们将从一个电视简报开始，大概放15分钟。
37.The tour will take about an hour and a half. We ought to be back here by 3:00. 参观大概要一个半小时，3点钟以前回到这里。
38.Our new product line has been very successful. We’ve expanded the factory twice this year already. 我们新的生产线非常成功，我们今年已把工厂扩展了两倍。
39.I’d like to introduce you to our company. Is there anything in particular you’d like to know？ 我将向你介绍我们的公司，你有什么特别想知道的吗？
40.We have some reports to show you for background information. 我们还有一些报告向你介绍背景资料。
41.Is your factory any different from other plastics factories？ 你们工厂和其他塑胶工厂有何差别呢？
42.Yes, our production speed is almost twice the industry-wide average. 是的，我们的生产速度是其他工厂两倍。
43.I’d like to explain what makes this factory special. 我要向你说明本工厂的特性。
44.This is the most fully-automated factory we have. 这是我们的全自动化工厂。
45.It’s the most up-to-date in the industry. 这是同业中最新型的。
46.We’ve increased our efficiency by 20% through automation. 通过自动化我们的效率增加了20%.
47.Could you tell me the cost of production per unit？ 请你告诉我每件成品的生产成本好吗？
48.I’m afraid I don’t know. Let me ask the supervisor in this section. 恐怕我不知道，让我来询问一下该组的负责人。
49.I’m not really sure about that. Mr. Jiang should know the answer to that. 关于那事我不敢确定，蒋先生应该知道答案。
50.Let me direct that question to the manager. 让我直接问经理好了。
51.I’m not familiar with that part. Let me call someone who is more knowledgeable. 那部分我不熟悉，让我找专业人士来说明。
52.Yes, I’d like to know your daily production. 是的，我想知道你们的日生产额。
53.Is there anything you\"d like to know？ 你想知道什么？
54.Is there anything I can explain fully？ 有什么事情要我详细说明的吗？
55.What did you think of our factories？ 你认为我们的工厂怎样？
56.I was impressed very much. 我有深刻的印象。
57.thank you very much for giving us your valuable time. 我们占用了你宝贵的时间，非常感谢。
58.We have a small gift for you to take with you when you leave the factory. 你离开工厂时，我们有件小礼物要送给你。
[ 本帖最后由 ICE.LI 于 2010-4-22 17:33 编辑 ]
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160句绝妙外贸用语——1--50
1 I\'ve come to make sure that your stay in Beijing is a pleasant one.
我特地为你们安排使你们在北京的逗留愉快。
2 You\'re going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。
3 It\'s just the matter of the schedule,that is,if it is convenient of you right now.
如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now. 我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes,minor alternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we\'ll have enough time for our talks?
我们是否能保证有充足的时间来谈判？
7 So our evenings will be quite full then? 那么我们的活动在晚上也安排满了吗？
8 We\'ll leave some evenings free,that is,if it is all right with you.
如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We\'d have to compare notes on what we\'ve discussed during the day.
我们想用点时间来研究讨论一下白天谈判的情况。
10 That\'ll put us both in the picture. 这样双方都能了解全面的情况。
11 Then we\'d have some ideas of what you\'ll be needing
那么我们就会心中有点儿数，知道你们需要什么了。
12 I can\'t say for certain off-hand. 我还不能马上说定。
13 Better have something we can get our hands on rather than just spend all our time talking.
有些实际材料拿到手总比坐着闲聊强。
14 It\'ll be easier for us to get down to facts then. 这样就容易进行实质性的谈判了。
15 But wouldn\'t you like to spend an extra day or two here? 你们不愿意在北京多待一天吗？
16 I\'m afraid that won\'t be possible,much as we\'d like to. 尽管我们很想这样做，但恐怕不行了。
17 We\'ve got to report back to the head office. 我们还要回去向总部汇报情况呢。
18 Thank you for you cooperation. 谢谢你们的合作。
19 We\'ve arranged our schedule without any trouble. 我们已经很顺利地把活动日程安排好了。
20 Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?
这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？
21 If you have any questions on the details， feel free to ask. 如果对某些细节有意见的话，请提出来。
22 I can see you have put a lot of time into it. 我相信你在制定这个计划上一定花了不少精力吧。
23 We really wish you\'ll have a pleasant stay here. 我们真诚地希望你们在这里过得愉快。
24 I wonder if it is possible to arrange shopping for us. 我想能否在我们访问结束时为我们安排一点时间购物。
25 Welcome to our factory. 欢迎到我们工厂来。
26 I\'ve been looking forward to visiting your factory. 我一直都盼望着参观贵厂。
27 You\'ll know our products better after this visit. 参观后您会对我们的产品有更深的了解。
28 Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门。
29 Then we could look at the production line. 然后我们再去看看生产线。
30 These drawings on the wall are process sheets. 墙上的图表是工艺流程表。
31 They describe how each process goes on to the next. 表述着每道工艺间的衔接情况。
32 We are running on two shifts. 我们实行的工作是两班倒。
33 Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。
34 The efficiency is greatly raised,and the intensity of labor is decreased.
工作效率大大地提高了，而劳动强度却降低了。
35 All produets have to go through five checks in the whole process.
所有产品在整个生产过程中得通过五道质量检查关。
36 We believe that the quality is the soul of an enterprise. 我们认为质量是一个企业的灵魂。
37 Therefore,we always put quality as the first consideration. 因而，我们总是把质量放在第一位来考虑。
38 Quality is even more important than quantity. 质量比数量更为重要。
39 I hope my visit does not cause you too much trouble. 我希望这次来参观没有给你们增添太多的麻烦。
40 Do we have to wear the helmets? 我们得戴上防护帽吗？
41 Is the production line fully automatic? 生产线是全自动的吗？
42 What kind of quality control do you have? 你们用什么办法来控制质量呢？
43 All products have to pass strict inspection before they go out. 所有产品出厂前必须要经过严格检查。
44 What\'s your general impression,may I ask? 不知您对我们厂总的印象如何？
45 I\'m impressed by your approach to business. 你们经营业务的方法给我留下了很深的印象。
46 The product gives you an edge over your competitors,I guess. 我认为你们的产品可以使你们胜过竞争对手。
47 No one can match us so far as quality is concerned. 就质量而言，没有任何厂家能和我们相比。
48 I think we may be able to work together in the future. 我想也许将来我们可以合作。
49 We are thinking of expanding into the Chinese market. 我们想把生意扩大到中国市场。
50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company. 我此行的目的正是想探 询与贵公司建立贸易关系的可能性
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160句绝妙外贸用语——51--100
51 We would be glad to start business with you. 我们很高兴能与贵公司建立贸易往来。
52 I\'d appreciate your kind consideration in the coming negotiation. 洽谈中请你们多加关照。
53 We are happy to be of help. 我们十分乐意帮助。
54 I can assure you of our close cooperation. 我保证通力合作。
55 Would it be possible for me to have a closer look at your samples?可以让我参观一下你们的产品陈列室吗？
56 It will take me several hours if I really look at everything. 如果全部参观的话，那得需要好几个小时。
57 You may be interested in only some of the items. 你也许对某些产品感兴趣。
58 I can just have a glance at the rest. 剩下的部分我粗略地看一下就可以了。
59 They\'ve met with great favor home and abroad. 这些产品在国内外很受欢迎。
60 All these articles are best selling lines. 所有这些产品都是我们的畅销货。
61 Your desire coincides with ours. 我们双方的愿望都是一致的。
62 No wonder you\'re so experienced. 怪不得你这么有经验。
63 Textile business has become more and more difficult since the competition grew. 随着竞争的加剧，纺织品贸易越来越难做了。
64 Could I have your latest catalogues or something that tells me about your company? 可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？
65 At what time can we work out a deal? 我们什么时候洽谈生意？
66 I hope to conclude some business with you. 我希望能与贵公司建立贸易关系。
67 We also hope to expand our business with you. 我们也希望与贵公司扩大贸易往来。
68 This is our common desire. 这是我们的共同愿望。
69 I think you probably know China has adopted a flexible policy in her foreign trade. 我想你也许已经了解到中国在对外贸易中采取了灵活的政策。
70 I\'ve read about it,but I\'d like to know more about it. 我已经知道了一点儿，但我还想多了解一些。
71 Seeing is believing. 百闻不如一见。
72 I would like to present our comments in the following order. 我希望能依照以下的顺序提出我们的看法。
73 First of all, I will outline the characteristics of our product. 首先我将简略说明我们商品的特性。
74 When I present my views on the competitive products, I will refer to the patent situation.专利的情况会在说明竞争产品时一并提出。
75 Please proceed with your presentation. 请开始你的简报。
76 Yes, we have been interested in new system. 是的，我们对新系统很感兴趣。
77 Has your company done any research in this field? 请问贵公司对此范畴做了任何研究吗？
78 Yes, we have done a little. But we have just started and have nothing to show you. 有，我们做了一些，但是因为我们才刚起步，并没有任何资料可以提供给你们。
79 If you are interested, I will prepare a list of them. 如果您感兴趣的话，我可以列表让你参考。
80 By the way, before leaving this subject, I would like to add a few comments.在结束这个问题之前顺便一提，我希望能再提出一些看法。
81 I would like to ask you a favor. 我可以提出一个要求吗？
82 Would you let me know your fax number? 可以告诉我您的传真机号码吗？
83 Would it be too much to ask you to respond to my question by tomorrow? 可以请你在明天以前回复吗？
84 Could you consider accepting our counterproposal? 你能考虑接受我们的反对案吗？
85 I would really appreciate your persuading your management. 如果你能说服经营团队，我会很感激。
86 I would like to suggest that we take a coffee break. 我建议我们休息一下喝杯咖啡。
87 Maybe we should hold off until we have covered item B on our agenda. 也许我们应该先谈论完B项议题。
88 As a matter of fact, we would like to discuss internally regarding item B.事实上，我们希望可以先内部讨论B项议题。
89 May I propose that we break for coffee now? 我可以提议休息一下，喝杯咖啡吗？
90 If you insist, I will comply with your request. 如果你坚持，我们会遵照你的要求。
91 We must stress that these payment terms are very important to us.我们必须强调这些付款条件对我们很重要。
92 Please be aware that this is a crucial issue to us. 请了解这一点对我们至关重要。
93 I don\'t know whether you realize it, but this condition is essential to us.我不知道你是否了解，但是，这个条件对我们是必要的。
94 Our policy is not to grant exclusivity. 我们的方针是不授与专卖权。
95 There should always be exceptions to the rule. 凡事总有例外。96 I would not waste my time pursuing that. 如果是我的话，不会将时间浪费在这里。
97 Would you care to answer my question on the warranty? 你可以回答我有关保证的问题吗？
98 I don\'t know whether you care to answer right away. 我不知道你是否愿意立即回答。
99 I have to raise some issues which may be embarrassing. 我必须提出一些比较尴尬的问题。
100 Sorry, but could you kindly repeat what you just said? 抱歉，你可以重复刚刚所说的吗？
[ 本帖最后由 ICE.LI 于 2010-4-22 18:01 编辑 ]
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160句绝妙外贸用语——101--150
101 It would help if you could try to speak a little slower. 请你尽量放慢说话速度。
102 Could you please explain the premises of your argument in more detail? 你能详细说明你们的论据吗？
103 It will help me understand the point you are trying to make. 这会帮助我了解你们的重点。
104 We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我们如果不了解你们对付款方式的意见，便不能进一步检讨。
105 Actually, my interest was directed more towards what particular markets you foresee for our product.事实上，我关心的是贵公司对我们产品市场的考量。
106 We really need more specific information about your technology.我们需要与贵公司技术相关更专门的资讯。
107 Our project must proceed at a reasonably quick tempo. Surely one month is ample time, isn\'\'t it?这个计划必须尽速进行。一个月的时间应该够了吧？
108 I will try, but no promises. 我会试试看，但是不敢保证。
109 I could not catch your question. Could you repeat it, please? 我没听清楚你们的问题，你能重复一次吗？
110 The following answer is subject to official confirmation. 以下的答案必须再经过正式确认才有效。
111 Let me give you an indication. 我可以提示一个想法。
112 Please remember this is not to be taken as final. 请记得这不是最后的回答。
113 Let\'\'s imagine a hypothetical case where we disagree. 让我们假设一个我们不同意的状况。
114 Just for argument\'\'s sake, suppose we disagree.为了讨论各种情形，让我们假设我方不同意时的处理方法。
115 There is no such published information. 没有相关的出版资料。
116 Such data is confidential. 这样的资料为机密资料。
117 I am not sure such data does exist. 我不确定是否有这样的资料存在。
118 It would depend on what is on the list. 这要看列表内容。
119 We need them urgently. 我们急需这些资料。
120 All right. I will send the information on a piecemeal basis as we acquire it.好。我们收齐之后会立即寄给你。
121 I\'\'d like to introduce you to our company. Is there anything in particular you\'\'d like to know?我将向你介绍我们的公司，你有什么特别想知道的吗？
122 I\'\'d like to know some information about the current investment environment in your country?我想了解一下贵国的投资环境。
123 I\'\'d like to know something about your foreign trade policy. 我非常想了解有关贵国对外贸易的政策。
124 It is said that a new policy is being put into practice in your foreign trade. 据说你们正在实施一种新的对外贸易政策。
125 Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods. 我们的对外贸易政策一向是以平等互利、互通有无为基础的。
126 We have adopted much more flexible methods in our dealings. 我们在具体操作方法上灵活多了。
127 We have mainly adopted some usual international practices. 我们主要采取了一些国际上的惯例做法。
128 You have also made some readjustment in your import and export business, have you? 你们的进出口贸易也有一些调整，对吗？
129We are sure both of us have a brighter future. 我们相信双方都有一个光明的前景。
130 How would you like to proceed with the negotiations? 你认为该怎样来进行这次谈判呢？
131 Perhaps you\'\'ve heard our product\'\'s name. Would you like to know more about it?也许你已听说过我们产品的名称，你想知道更多一点吗？
132 Let me tell you about our product. 关于产品一事让我向你说明。
133 This is our most recently developed product. 这是我们最近开发的产品。
134 We\'\'d like to recommend our new home health monitor. 我们想推荐我们新的家庭健康监测器。
135 That sounds like the product we had in mind. 那种产品好像就是我们所想要的。
136 I\'\'m sure you\'\'ll be pleased with this product. 我敢保证你会喜欢这种产品的。
137 I\'\'m really positive that this product has all the features you have always wanted.我确信这种产品有各种你所要的款式。
138 I strongly recommend this product. 我强力推荐这种产品。
139 If I were you, I\'\'d choose this product. 如果我是你，我就选择这种产品。
140 We\'\'ve already had a big demand for this product. 这种产品我们已有很大的需要求量。
141 This product is doing very well in foreign countries. 这种产品在国外很畅销。
142 Our product is competitive in the international market. 我们的产品在国际市场上具有竞争力。
143 Let\'\'s move on to what makes our product sell so well.让我来说明是什么原因使我们的产品销售得那么好。
144 Good. That\'\'s just what we want to hear. 很好，那正是我们想要听的。
145 The distinction of our product is its light weight. 我们产品的特点就是它很轻。
146 Our product is lower priced than the competition. 我们产品价格低廉，具有竞争力。
147 Our service, so far, has been very well-received by our customers .到目前为止，顾客对我们的服务质量评价甚高。
148 One of the real pluses of this product is that it is of very high quality and of compact size.这种产品的真正优点之一就是高质量和小体积。
149 Could we see the specifications for the X200? 我们可以看一下X200型的详细规格吗？
150 Certainly. And we also have test results that we\'\'re sure you\'\'d be interested to read.当然，同时我们也有测试结果，我们相信你们会有兴趣看的。
[ 本帖最后由 ICE.LI 于 2010-4-22 17:34 编辑 ]
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160句绝妙外贸用语——151--160
151 How about feed-back from your retailers and consumers? 你们的零售商和消费者的反映怎样？
152 We have that right here in this report. 在这份报告书内就有。
153 Could you tell me some more about your market analysis? 请你多告诉我一些你们的市场分析好吗？
154 Yes, our market analysis tells us our prime user will be between 40 and 60.好的，我们的市场分析告诉我们，我们产品主要的使用者年龄将在40至60岁。
155 How soon can you have your product ready? 你们多久才可以把产品准备好呢？
156 We certainly expect our product to be available by October 1. 我们的产品在可在10月1日前准备好。
157 How did you decide that product was safe? 你怎样决定产品是安全的呢？
158 What\'\'s the basis of your belief that the product is safe? 你凭什么相信产品是安全的？
159 I\'\'d like to know how you reached your conclusions. 我想知道你们是如何得出结论的。
160 Why don\'\'t we go to the office now? 为何我们现在不去办公室呢？
[ 本帖最后由 ICE.LI 于 2010-4-22 18:01 编辑 ]
评论
外贸谈判中经常涉及到报价的问题,列出几种情况，仅供大家参考：
(1)
A: We can offer you this in different levels of quality.
B: Is there much of a difference in price ?
A: Yes ,the economy model is about 30% less.
B: We‘ll take that one .
A:这产品我们有三种不同等级的品质。
B:价钱也有很大的分别吧？
A:是的，经济型的大约便宜30%。
B:我们就买那种。
(2)
A: Is this going to satisfy your requirements ?
B: Actually , it is more than we need .
A: We can give you a little cheaper model .
B: Let me see the specifications for that .
A:这种的合你的要求吗？
B:事实上，已超出我们所需要的。
A:我们可以提供你便宜一点的型式。
B:让我看看它的规格说明书吧。
(3)
A: You‘re asking too much for this part .
B: we have some cheaper ones .
A: What is the price difference ?
B: The basic model will cost about 10% less .
A:这零件你们要价太高了。
B:我们有便宜一点的。
A:价钱差多少？
B:基本型的便宜约10%左右。
(4)
A: How many different models of this do you offer?
B: We have five different ones .
A: Is there much of a price difference .
B: Yes, so we had better look over your specifications.
A:这个你们有多少种不同的型式。
B:五种
A:价钱有很大的差别吗？
B:是的，所以我们最好先把您的规格说明细看一遍。
(5)
A: The last order didn‘t work out too well for us
B: What was wrong?
A: We were developing too much waste .
B: I suggest you go up to our next higher price level.
A:上回订的货用起来不怎么顺。
B:有什么问题吗？
A:生产出来的废品太多了。
B:我建议您采用我们价格再高一级的货
(6)
A: Did the material work out well for you ?
B: Not really .
A: What was wrong?
B: We felt that the price was too high for the quality .
A:那些材料进行的顺利吗？
B:不怎么好。
A:怎么啦？
B:我们觉得以这样的品质价钱太高了。
(7)
A: Has our material been all right ?
B: I‘m afraid not .
A: Maybe you should order a little better quality
B: Yes, we might have to do that .
A:我们的原材料没问题吧？
B:有问题呢。
A:也许您应该买品质好一点的
B:是呀，恐怕只有这么做了。
(8)
A: I think you had better come out to the factory .
B: Is there something wrong .
A: Yes ,your last shipment wasn‘t up to par .
B: Let ‘s go out and have a look at it .
A:我看你最好走一趟工厂，
B:出了什么事吗。
A:嗯，你上次送去的货没有达到标准。
B:走，我们去看看?
(9)
A: I want you to look at this material .
B: Is this from our last shipment ?
A: Yes ,it is .
B: I can see why you are having some problems with it .
A:我要你看看这材料！
B:这是上次叫的货吗？
A:是啊。
B:我明白为什么你用起来会有问题了。
(10)
A: I would suggest that you use this material instead of that .
B: But that costs more .
A: But you will get less waste from this .
B: We‘ll try it once .
A:我建议你改用这种替代那种。
B:可是那样成本较高。
A:但可以减少浪费。
B:那么就试一次看看吧。
评论
外贸业务员英文书信模板
七种常见类型：
1.主动跟新买家建立联糸
Dear Mr. Jones:
We understand from your information posted on Alibaba.com that you are in the market for textiles. We would
like to take this opportunity to introduce our company and products, with the hope that we may work with Bright
Ideas Imports in the future.
We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog,
which introduces our company in detail and covers the main products we supply at present. You may also visit
our online company introduction at Http://www.xxx.com which includes our latest product line. Should any of
these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of
your detailed requirements.
We look forward to receiving your enquires soon.
Sincerely,
John Roberts
2.对新买家要求建立业务联糸的回复
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our complete product information.
Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of
textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online
company introduction at Http://www.xxx.com which includes our latest product line.
We look forward to your specific enquiries and hope to have the opportunity to work together with you in the
future.
Sincerely,
3.向老客户介绍公司新的产品信息
Dear Mr. Jones:
We have refreshed our online catalog athttp://www.广告, and now it covers the latest new products,
which are now available from stock.
We believe that you will find some attractive additions to our product line. Once you have had time to study the
supplement, please let us know if you would like to take the matter further. We would be very happy to send
samples to you for close inspection.
We will keep you informed on our progress and look forward to hearing from you.
Sincerely,
4.回复对某个产品的查询
Dear Mr. Jones:
Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product
"toaster".
We’ve enclosed the photo and detailed information of the product for your reference:
Product: toaster
Specification: xxxxxxxxxxxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to
be made by irrevocable L.C at sight.
We look forward to receiving your first order.
Sincerely,
5.无法提供对方查询中所要求的产品时
Dear Mr. Jones:
Thank you for your enquiry of 12 March cate 9 cable.
We appreciate your efforts in marketing our products and regret very much that we are unable to supply the
desired goods due to excessive demand.
We would, however, like to take this opportunity to offer the following material as a close substitute:
Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.
Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If you find the
product acceptable, please email us as soon as possible.
Sincerely,
6.查询对方公司的产品
Dear Sir or Madam:
We know that you are exporters of textile fabrics. We would like you to send us details of your various ranges,
including colors and prices, and also samples of the different qualities of material used.
We are volume dealers in textiles and believe there is a promising market in our area for moderately priced
goods of this kind mentioned. When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.
Sincerely,
7.几种报盘
(a.)
Dear Mr. Jones:
We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February,
21.
In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked,shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.
Please note that we have quoted our most favorable price and are unable to entertain any counter offer.
As you are aware that there has lately been a large demand for the above commodities. Such growing
demand will likely result inincreased prices. However you can secure these prices if you send us an immediate
reply.
Sincerely,
(b.)
Dear Mr. Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take
pleasure in offering you, ubject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.
Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our
favor upon signing Sales Contract.
We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure
of products for your reference. We hope some of them meet your taste and needs.
If we can be of any further help, please feel free to let us know. Customers’ inquiries are always meet with our
careful attention.
Sincerely,
(c.)
Re: SWC Sugar
Dear Sirs,
We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for
shipment to Japan and appreciate very much your interest in our product.
To comply with your request, we are offering you the following:
1. Commodity: Qingdao Superior White Crystal Sugar.
2. Packing: To be packed in new gunny bag of 100kgs. each.
3. Quantity: Ten thousand (10000) metric tons.
4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.
5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in
Qingdao and to be drawn at sight.
6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama
direct.
Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment,
your letter of credit should be opened in time if our price meets with your approval.
We are awaiting your reply.
Sincerely,
评论
处理商业文件 Handling Business Documents
Key Sentences（重点句子）
846.You signed the delivery note， don't you？
是你签收的那张货运通知，对吗？
847.Don't you know that's the only proof the accounts department has that the goods were delivered？
难道你不知道那是财务部掌握的货物运到的唯一领取凭证吗？
848. I'll run up there with it now.
我这就把货运单交到财务部去。
849.You re out of your usual territory.
这可超出了你的工作范围。
850. I've brought you the delivery note for the duplicator.
我这是来给你送复印机货运单。
851. I didn't realize I should have given it to you as soon as it arrived.
我根本没有想到货运单一到就应该给你送来。
852. You've had us searching high and low ever since the invoice arrived.
自从购买发票一到，害得我们到处找这张货运单。
853.The trouble is that I don't know anything about these documents.
问题是我根本不了解该如何处理这些文件。
854.I thought it was just a receipt.
我还以为这只是一张收据而已。
855.We need to check it against our order and the invoice when it comes in.
当货物到达时，我们必须用它来核对我们的定货单和发票。
856.I might as well explain the process to you， and you won't make any more mistakes.
我还是给你讲一下这个程序为好，免得你再犯错误。
857.We check the statement against the invoices， and then I pass it for payment.
我们通常用发票来核对货运单之后， 然后才付款给他们。
858. Is that all there is to it？
那就是这个过程的全部情况吗？
859.They said I could exchange it for goods to the same value.
我可以用这张收款单调换相等价钱的其他商品。
Dialogue A
（At the secretary's office， Miss Mary is answering a phone call from Mr. Brown， the chief accountant， of the accounts department. After hanging up， she turns to Miss Jane， the junior secretary， checking if she dealt with the matter properly. ）
（A： Miss Mary； B： Miss Jane； C： Mr. Brown）
A： The accounts department is on the phone， asking if you received a duplicator last week. They've just got the invoice for it. Jane， they said that you signed the delivery note， didn't you？
B： Yes. I've got it here in my basket.
A： Silly girl！ Don't you know that's the only proof the accounts department has that the goods were delivered？
B： Sorry！ I'll run up there with it now.
（In the accounts department）
C： Hello， Jane. You're out of your usual territory.
B： I've brought you the delivery note for the duplicator， Mr. Brown. I didn't realize I should have given it to you as soon as it arrived. I'm terribly sorry.
C： Oh， you re the guilty party！ You've had us searching high and low ever since the invoice arrived.
B：The trouble is that I don't know anything about these documents——I thought it was just a receipt.
C： In a way， it's a sort of receipt， but it's also our only proof of delivery. We need to check it against our order and the invoice when it comes in.
B： I won't make the same mistake again.
C： Well， as you're here， I might as well explain the process to you， and yon won't make any more mistakes. Can you spare a few minutes？
B： Yes， of course. I'm sure it'll save time in the long run.
C： Well， now， a company might make a number of deliveries to us during the month， and each one will be accompanied by a delivery note and followed by an invoice. At the end of the month， they send us a statement listing the invoices and giving us the grand total of what we owe them for that month. We check the statement against the invoices， and then I pass it for payment.
B： Is that all there is to it？
C： There are a few more documents involved but they don't alter the basic process. For instance， if we have occasion to return goods or empties to a company， they will send us a credit note.
B： Oh yes， I got a credit note when I returned a dress the other day to a store. They said I could exchange it for goods to the same value anytime within the next six months.
C： The principle is the same for us. They deduct the amount from our account. Alternatively， if they make a mistake in our account and undercharge us， they send us a debit note which means that our account is increased by that amount.
B： Well， thank you very much， Mr. Brown. You've made it much clearer.
Notes 注释
1. account department 财务部（处）
2. delivery note货运单
3. the guilty party过错的责任者
4. high and low 到处
5. in a way在某种程度上
6. might as well还是……的好；不妨
如： You might（just） as well leave the car there.
你还是把车子停在那里好。
You may as well catch the 10： 30 train.
你还是乘十点半的火车去好。
注意：might（just） as well=may as well表示原先不打算这样做，在目前的情况下，这是最好的做法。 might as well并不表示过去，而是语气上婉转些。
7.in the long run最终
8. the grand total总计数；总额
9. credit note收款单
10. alternatively或者
11. debit note付款单
Words and Expressions
account/ 'kaunt/ n. 账目
territory/'terit ri/ n. 工作范围
guilty/'gilti/ n. 有罪的，犯罪的
statement/'steitm nt/ n. 货款结单
grand/ gr$nd/ a. 完全的；全部的
alter/'&： lt / v. 改变；变更
occasion/ 'kei{ n/ n. 机会
empty/'empti/ n. 空箱；空匣
deduct/ di'd）kt/ v. 扣除；减除
undercharge/ '）nd tMa： d{/ v. 少收……的费用
debit/'debit/ n. 借款；借方
评论
楼主好强，辛苦了
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谢谢 学习中
评论
好贴哦
学习中。。。。。。
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哎，我就是缺乏跟客户的沟通。。。有时候想讲又不想讲。让客户感觉我不太热情
评论
好贴！感谢楼主，我是新手，学习中~~
评论
谢谢分享！先收藏了
评论
楼主真是辛苦了。。。。
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