加拿大外贸
出口保理项下 客户以价格变化为由拒收货物 应如何应对？我司在贵行进行保理业务的客户 BCD CO., LTD.，对发票号148 的业务逾期未付款。我司与客户进行了沟通，其中一部分在MSN上的沟通记录入下：
2008-11-14 17:25:08 US
BCD 说:- I do apologise for delay, but we are facing harderst time in our history due to world financial crisis
BCD 说:I am pushing for payment to be made asap
BCD 说:as soon as I will know date I will let you know
US 说:world financial crisis effect every people
US 说:So, we need yor payment in time, pls kindly understand
BCD 说:I understand, and please believe me that we are puting hardest efforts to get delayed payments from our customers
BCD 说:to pay you your money
由于现在全球经济环境的因素，我司担心国外客户的付款能力。因此，将现在真的情况提供给贵行，希望贵行能够与对方进口保理商进行沟通，了解一下国外进口商目前的公司财务状况。
另外，还有两票业务，发票号分别是172 和176, 也是保理项下发生的业务。由于市场价格波动的原因，客户对已经装运的货物，提出价格异议，使我司非常被动。如下沟通内容供参考：
BCD 说:
thank you. situatuion is hardest ever.
I just was informed by Manager of Industry Sales Dept
that he will not accepty goods which are on the sea as the price makes them impossivble to sell.
please speak about it with Mr. Liu, I wrote about it to him before
不知这样的情况，是否是在保理的承保范围内，客户不能够以价格原因来拒付货款。
以上情况，希望能够引起贵行的关注，及时与国外保理商沟通。
顺祝
商祺
2008-11-17
这是11月14日晚上我向客户催款时候的聊天记录：
BCD 说:- I do apologise for delay, but we are facing harderst time in our history due to world financial crisis
BCD 说:I am pushing for payment to be made asap
BCD 说:as soon as I will know date I will let you know
US 说:world financial crisis effect every people
US 说:So, we need yor payment in time, pls kindly understand
BCD 说:I understand, and please believe me that we are puting hardest efforts to get delayed payments from our customers
BCD 说:to pay you your money
BCD 说:
thank you. situatuion is hardest ever.
I just was informed by Manager of Rubber Industry Sales Dept
that he will not accepty goods which are on the sea as the price makes them impossivble to sell.
please speak about it with Mr. Liu, I wrote about it to him before
现在看来欧洲那边风险是最大的，需要我们在上海会前想好解决的方案，最好是准备几套方案，来尽快的和客户达成协议。
BCD 打来电话，说销售的明天要去拜访主要的客户（量占全部业务的70%）,需要商谈价格。
希望2票在海上的给予降价
我说价格升降很平常， 只能在将来的2-3个合同里分担他们的损失。
随后给BCD发了一个短信：
TKS YR CALLING JUST NOW.
WE UNDERSTAND YOUR POSITION, WE CAN SHALL THE LOSSING IN FUTURE 2-3ORDER.
BUT CONTRACT ALREADY HOLD BY FACTOR AGENCY CAN'T CHANGE, IT WILL DECREASE YOUR CREDIT AMOUNT.
WE DON'T HOPE YOUR NAME IN EXPORT BLACK NAME LIST.
TKS
BCD 随后回信如附：
Thank you for your today proposition of compensating us price difference between purchase and sales price in next orders.
I spoke about this matter with Mrs. xxx, could you accept compensating us this amount by the debit note?
On Oct 31 I send you our discount request, basing on our desired prices from this letter and contracted prices, I calculated that debit note amount should be USD32700.
Above amount can be subjecyt of negotiation. We are looking forward your proposition.
评论
客户的要求非常无理，但是不晓得如果硬碰下去 保理商是否会代付货款
今后还要面对哪些风险
请诸位出些点子，谢谢
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