加拿大外贸
事情是这样的。。客户想索赔一批零件，但是这批损坏零件的订单都是10年的，明显已经过了索赔的实效了，但是客户依然坚持他们的观点，请问该如何果断拒绝。自己粗略想了下，请大家帮忙看看有什么可以做改动的。谢谢
first of all, sorry for my later reply
we regret for the loss you have suffered, for the claim of the damage parts, it is clearly that the shipment have been received for a long long time. so the claim cannot be accepted which is not in accordance with aftersales agreement. i sincerely hope that you can understand.
if there is incomformity like less quantity or damage when you receive the goods later, please kindly take a photo about parts and outer packing at once, then notice us at the first time. and we will reply you and handle the claim immediately.
评论
等了半天没人回复 自己修改了下，直接发给客户了
First of all, I am apologize for the delay of response.
We regret for the loss you have suffered, but it is clearly that the shipment have been received for quite a long time. So the claim of damaged parts cannot be accepted which is not in accordance with the aftersales agreement. I am sincerely hope that you can understand.
However, we will do our best to prevent such things from happening again, if there is inconformity like less quantity or damage when you receive the goods in future, please kindly take the photo of parts and outer packing at the first time, ASAP give me the mail, I will handle it immediately and give the prompt reply.
评论
第一句貌似错误有点明显了，
above all, sorry for my delayed reply 或者 i apologize for my delayed reply就可以了
评论
楼主按照你原来写的就可以了。
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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