在加拿大
Management of Internal Communications - 40%· Lead all internal (within the call centre) communication strategies for both major projects and daily updates· Work with call centre training and call centre operations leaders to execute communication and change management plans. · Assess impact of the new initiatives on front line staff and strategize with the necessary departments on effective implementation· Work closely with the project, training and operations groups to ensure effective communication delivery through the communication updates.· Strategize with training and management teams to assess the most effective approach in supporting our frontline staff with new information. This could include Click2Learn, Huddles, team meetings or classroom training.· Work closely with Workforce Management to plan timing for execution of larger communications, both internal and external to the Call Centre.Management of Internal Knowledge Reference System - 30%· Develop and Maintain on-line Leader module for Click 2 Learn system· Ensure that knowledge and information are readily available and easily accessible through the Click2Learn system. This includes updating knowledge bases, daily information and process/procedure manuals· Responsible for ongoing updates to internal knowledge reference system · Manage any updates to documents or processes within the system· Recommend ongoing improvements to system and contentScripting Support - 10%· Develop agent scripting for marketing campaigns and new processes and procedures· Assist marketing with customer facing scripting on the websites and voice systems (when applicable)Communications Support - 10%· Responsible for all updates to internal TV (Infovision) updates· Work with the Call Centre to ensure day to day communications are· Edit training manuals and procedure documentsAd hoc projects - 10%
评论
回复: Communication Manager 职位顶
评论
回复: Communication Manager 职位LG感兴趣，如何申请呀？
评论
[SIGPIC][/SIGPIC] 我们可以没有金钱，没有声望，没有权力，但是不能没有一颗快乐和自由的心。只要你还有自己的梦想，就可以搭建一个自己的世界。 赏
反馈:射天狼 和 hunterintoronto 2007-08-27#4 
1,251 $0.00 回复: Communication Manager 职位发邮件或者PM，别忘了给我加分，呵呵。评论
回复: Communication Manager 职位顶，HUNTER可以开职介中心了。
评论
儿女双全了！回复: Communication Manager 职位ding
评论
[SIGPIC][/SIGPIC] Polar bear said: sweet !回复: Communication Manager 职位to be or not to be....?
评论
回复: Communication Manager 职位可以给我EMAIL地址吗?我可以把我的RESUME传给你.
评论
回复: Communication Manager 职位今天HR给我回信，这个职位已经有候选人了。
评论
回复: Communication Manager 职位呀，晚了~
评论
[FONT=宋体]Go, China![/FONT]回复: Communication Manager 职位楼主莫非就是传说中的ＨＵＮＴＥＲ？ 给我们大家都找个合适的职位吧？
·加拿大新闻 温哥华狮门大桥多车相撞南行封闭堵塞至史丹利公园
·加拿大新闻 列治文除夕重大车祸路边搭起法医黑色帐篷
·加拿大新闻 红利来了加拿大"雪鸟族"改道BC省这里
·加拿大新闻 新加坡IB成绩出炉比全球平均分高9分
·加拿大新闻 华人老夫妇公寓被人盯上！家门被喷间谍、刻符号、门前纵火！
·生活百科 当归、黄芪、枸杞等中药材可以从国内带过来吗？
·生活百科 慢炖锅适合中国家庭做饭吗？