加拿大华人论坛 美国求职招聘IT Operations Support Administrator 资深系统维护 资深技

在加拿大

Yuqian LiaoE:[email protected] 14 years of banking experience in many areas, Over 10 years IT support experience. Experienced, resourceful and effective IT support, call center associate and bank teller. Good at maintaining and troubleshooting computer and office equipment issues, strong typing skill in English and Chinese. My native langues are Cantonese and Mandarin, My English is Level 7+ (high intermediate) as tested by City College of San Francisco and it's quickly improving.Technical Knowledge· Microsoft windows system administration, setup and fix.· Experience with Windows Deployment Server.· Experience with Windows VPN server setup,tuning.· SQL server database administration, queries, setup, tuning and security.· Unix operating system administration and setup.· Linux operating system administration and setup.· VMware server operating, administration, tuning and setup.· Experience with Video Broadcasting and knowledge of VOIP. Setting up, adjusting, and operating audio-visual equipment which include audio, video, data, projection, lighting, and computer related components.· SOHO network building.· Programming with Unix/Linux shell.· Programming with VFP.· WEB development with DreamWeaver.· Experience troubleshooting RDP and remote application services.· Experience using Adobe Photoshop.· Proficient with MS Office suit.· Experience for supporting 100+ users and 300+ device.ExperienceIT Operations Support Administrator | Agricultural Bank Of China Guangdong Branch | Guangzhou, Guangdong, ChinaFebruary 2004 - May 2014· Provide technical and operational support and maintenance for computers and networks; assist in network upgrades; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logons and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.· Monitor and operate computer and telecommunications systems, including data lines, terminals and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.· Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination· analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.· Install and configure server hardware, workstations and various peripherals; install software applications.· Produce, review and assist in the collection of client data, service and billing issues and documentation to comply with regulations.· Monitor and review system software applications and procedures pertaining to accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.· Assist in the development and production of system/end-user documentation for applications processing and procedures.· Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.· Generate reports and statistics; perform system backups; retrieve documents.· Performs related duties and responsibilities as assigned.· Conference over VOIP. Setting up, adjusting, and operating audio-visual equipment which include audio, video, data, projection, lighting, and computer related components.Call Center Representative | Agricultural Bank Of China Guangdong Branch | Guangzhou, Guangdong, ChinaNovember 2002 - February 2004· Received and resolved customers complaints and issues.· Answered telephone inquiries on products, and services.· Resolved problems of clients.· Conducted telephone interviews to process customer satisfaction, loan applications and credit card applications.· Maintained a thorough knowledge of all banking products and services.Bank Teller | Agricultural Bank Of China Guangzong Branch | Guangzhou, Guangdong, ChinaJune 2000 - November 2002· Maintain contact with clients regarding cash and checking services.· Handle deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances.· Balance cash drawers.· Cross-sell bank products and services.· Transfer funds and accept loan payments.· Examine checks for endorsements.· Perform data entry services regarding clients’ accounts and transactions.· Processed checks and other transactions.· Managed transfers between accounts and automatic distribution forms.· Operated on‑line teller terminal.EducationAugust 2014 - PresentCity College Of San Francisco, San Francisco, CAGeneral StudiesSeptember 2004 - July 2008Sun Yat-sen University, Guangzhou, Guangdong, ChinaBusiness EnglishSeptember 2000 - July 2002Guangdong Adult's College of Finance and Economies, Guangzhou, Guangdong, ChinaAccountingReferences available upon request类型 : 求职性质 : 全职行业 : 电脑相关地点 : Rowland Heights周边地区: West Covina, Rowland Heights, Hacienda heights, Baldwin Park, Walnut, Diamond Bar

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