加拿大外贸
因我们公司之前是做内贸的，今年刚开始做外贸，就一个业务员做，不巧的是他刚离职，新的外贸业务还没来，让我先顶替下。我的英语水平实在是不敢恭维，借助词典才能勉强把客户邮件看懂，现在有一个邮件急需回复客户，烦请各位前辈帮忙翻译下，谢谢！！"我们工程师仔细的研究了你提供的信息，并做了测试，产品工作一切正常。可能您反馈的问题还是出在winxp的操作系统上，因为IBM的4.0版本的驱动对WINXP的版本要求非常严格，一旦缺少系统文件或更新，就有可能造成我们的产品无法正常使用。我们有以下的问题和操作需要贵司协助：
1、2台产品都是出现同样的情况吗？有没有用串口测试？
2、测试所用的操作系统及其版本是什么？
3、有没有用我们自己的驱动程序测试？
4、上次够买的样品测试是没有问题的，可否将此次的产品放在上次测试样品的电脑上测试？因为我们此次更新只涉及显示器的外壳和内部结构上，读写卡并没有做任何的更新。
5、请用附件IBM3.8的驱动测试一下
我们的产品在出厂前都做了严格的测试检测，应该没有问题。上述问题请确认，然后我们工程师再用远程控制软件来操作你们的电脑，到时候我们在SKYPE上沟通，谢谢！"
[ 本帖最后由 Namiko-zs 于 2011-10-1 07:55 编辑 ]
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[系统消息] JINXIANGYI 向您报告一篇帖子
来自: JINXIANGYI
发送到: Namiko-zs
时间: 2011-9-30 14:58
内容:
JINXIANGYI 向您报告以下的帖子，详细内容请访问:
http://bbs.shanghai.com/viewt ... ;page=1#pid54001320
他/她的报告理由是: Our engineer studied the information you have provided carefully, and have tested , all products work normal,Maybe you feedback problems in winxp or out of the operating system, because the IBM version 4.0 driver version of winxp are very strict, once the lack of the system files or update, it may cause our products can't be normal use. We have the following problems and operation requires the expensive department to help:
1, 2 sets products are come to the same situation? Take a serial port test?
2, the operating system and its test version??? What???
3, have no use our own drivers test?
4, the last time enough to buy the test is not the problem, can you the products in the last test sample test on the computer? Because we update the only involves the monitor shell and internal structure, read and write CARDS and did not make any update.
5, please use the attached IBM3.8 test drive
Our products in before they leave the factory all did the strict test detection, should do not have a problem. The above problem please confirm, and then we engineer with a remote control software to operate to your computer, then we in on SKYPE communication, thanks! "
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谢谢！！
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2楼的应该是某个翻译软件的译文，这个绝对不可以发给客户！
我试着自己翻译了一下，仅给了LZ作参考。
Our engineers have thoroughly studied the information you offered us and made an experiment，only to find it worked quite well. Probably the problem lies in the operating system since IBM4.0‘s strictness with Windows XP makes it fail to work promptly once the system file is missing or updated. We need your help as to the questions as follows:
[ 本帖最后由 EvinW 于 2011-9-30 15:19 编辑 ]
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中间的五个点合并成了四点
1. Do both of the products have the same problem? Has MODBUS been applied?
2. Which operating system and which version have you used in your experiment? Have you applied our driver?
3. The sample you previously purchased passed the experiment. And the latest updation to the product only covers the housing and internal structure of the monitor, excluding the reader. So what about experimenting with this product on the computer, where you did with the sample？
4. Try the driver IBM3.8 (Please check the attachment)
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最后一段
All of our products have passed strict examinations before leaving the factory. There should be nothing wrong with them.
Please give us a reply as to the questions above. Our engineers will operate your computer through remote administrator. We can talk on the skype then. THX.
希望能对你有所帮助。
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Our engineer studied the information you provided carefully and did test around it. This product works normally. The problem you mentioned may be still in winxp OS because IBM 4.0 driver has strictly requirements on WINXP version. Our products cannot work normally once sys files are lost or updated. We have following questions and operation need your cooperation.
1. Does the two products has the same problem? Did you try serial port testing?
2. What’s the OS and it’s version used for testing?
3. Did you test using driver program of ourselves?
4. Testing sample bought last time has no such kind of problem. Can you put the product bought this time on the same computer you tested for testing sample bought last time to do the test? Because our update only include the shell and inner structure of displayer and there is no any update for card reader.
5. Please test with driver IBM3.8 attached.
All our products have been tested strictly before leaving factory . there should have no such kind of problem. Please confirm questions above then our engineer will operate on your computer through remote desktop software and we can communicate on SKYPE at the same time. Thank you
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希望对你有所帮助
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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